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Disc Publisher DP-4100 Series Repacking Instructions

remove Disc Publisher print head
Please retain all packaging materials!

Before the shipping the product must be packed properly to avoid damage. Any damage due to improper packaging is not covered under warranty. Damages caused by improper packaging will be charged.

Prepare unit and accessories for shipping

1. Preparing the unit:

To prepare your disc publisher for shipping, please remove the disc holders. You must not remove the print head and ink cartridges. Close the front cover, then follow these steps:

1. With the front cover closed, power the unit off.

preparing Disc Publisher

2. Press and hold the cartridge button.

preparing Disc Publisher

3. While continuing to hold the cartridge button, power the unit back on.

preparing Disc Publisher

Continue to hold the cartridge button. The robotic will undock on the right side of the printer frame and lower. Power will shut off automatically once the robotic is in transport position.

repacking Disc Publisher

Install the proper cardboard spacer inside the unit and close the cover.

repacking Disc Publisher

Watch the Disc Publisher Repacking Video Tutorial


Disc Publisher Repacking Instruction

2. What about accessoires?

For a quick handling please include all accessories (bins, cables, power cords, power adapters, media (if the problem is related to it), print head carriage & cartridges) if available.

repacking Disc Publisher

Important Notice for DP-4100 Series:
Please do not send us the print head of the DP-4100 Series without the cartridges, otherwise the ink pads from the print head will dry out and then the print head cannot be used anymore !

For this reason please send us the complete DP-4100 Series print head plus cartridges.

3. Any documents?

Please add the original failure description into the packaging. A printout of the email history will be enough.

repacking Disc Publisher
Shipping:

Please write the RMA-number on the outside of the package.
Use to the address below. Freight forward sent goods will not be accepted.

Primera Technology Europe
Support
Mainzer Straße 131
65187 Wiesbaden
Germany

Please send the item within 30 days.

Further process:

Every incoming package will be identified by its RMA number. After repair, the unit will be sent back to the recipient who contacted us for the RMA number. Amendments, such as change of shipping address, should be sent immediately.

The repair duration is approx. 5-12 working days.

Thank you for your understanding.

Feel free to contact us at any time for questions regarding the repacking instructions. We’re available via email at support@primera.eu, by phone at +49 611 92777-0 or use the live chat on our website primera.eu.